Frequently Asked Questions


Production Time

Production time is listed next to each item. Production Time is the time allotted for our team to create your items and does not include transit time to your delivery address. 



All payments must be made using your corporate card.


Rush Orders

Some items are available for RUSH production and overnight shipping which will deliver to you in 2 business days if order is placed before 3PM Eastern time on a weekday. Please to inquire further.


Return Policy

Each Marriott Bonvoy items that lists a production time is a custom piece. Jack Nadel International cannot accept returns unless the item received is incorrect or damaged. Please if you have any issues with your delivery and we will work with you to find a solution.


Apparel Sizing

For apparel, please refer to size chart when ordering.


Custom Items

For custom items, please refer to the Custom Inquires page that details the process for purchasing products not included on the Marriott Bonvoy Merch site.


Orders outside of the U.S.

Please with the below details and we will assist you with completing your transaction.

-Full Mailing Address

-Products you'd like to purchase

-Quantity of each item

-In hands Date


Bulk Pricing

All pricing provided is the best available. Whether you are ordering 1 or 1,000 units, the Marriott Bonvoy Collection pricing reflects the 1,000 piece price.


For all products available with your property logo, Associate Appreciation logo, Housekeeping Week logo, and the Take Care Collection, please visit ShopMIGlobal